Adding Collaborators to your account

Add Collaborators to your account to allow someone else to help manage your store/site.

This is a safe and secure alternative, allowing them access without providing a login and password.

What are Collaborators?

Collaborators are developers, members of an agency or consultants you enlist or hire to help with one or more of these tasks:

A collaborator does not have the ability to:

  • Purchase anything on your behalf
  • Set products to auto-renew
  • Cancel renewals
  • Access order information
  • Access your private account information, including store credit card details

Adding a collaborator

To add a Collaborator to your account:

  • Log into your account.
  • Go to the Collaborators tab in your My Account. collab1

  • Enter the [email protected] of the developer/person you wish to add. If the collaborator does not have a email address you can create them for free in this walkthrough.

  • Tick the checkbox(es) of items you wish to grant access to in Select Permission(s), and select Add.


Once a collaborator is added, their details appear under the heading My Collaborators. You can:

  • Edit their permissions
  • View an audit trail at Activity Log of what they have done on under your account, e.g., Ticket submissions and downloads of products
  • Delete access to your account on

Collaborators receive a notification email when added to your account. He/she will also then have an option on their account to switch to managing areas of your my-account to which you gave permission.

A login and password to your account is unnecessary, keeping your account safe and secure and giving you full control.

Managing collaborators

  • Change permission(s) of a collaborator by selecting the Edit link, then ticking or unticking the checkbox(es) of permissions you prefer. Save.
  • View what a collaborator has done by selecting the Activity Log
  • Remove a collaborator by selecting Delete